The Patron's Path

Open our venue Have a venue code from a teammate? Join it.

MBU 4210 · Venue Management II · A6 Section 2 · The Guest Journey

The Patron's Path

The lease is signed. The room is empty.

You just signed the lease. The landlord handed you the keys, a tape measure and a pad of graph paper, and reminded you that opening night is closer than it looks. Right now the room is an empty box. Soon it will be a place guests can find, walk through, see the stage from and spend money in.

I am Dani, your venue designer. You will draw the room to scale, place every stop on a guest's night from the sidewalk to the exit, and decide what each stop sells. Then you will send a crowd through it and watch where the line backs up and where the money leaks out.

Dani · your venue designer

Later a touring production manager will walk your room and tell you three things they dislike about it, and you will fix them. There are no right answers here, only trade-offs you can explain. Your whole team can work on the same room at once, each on their own phone or laptop.

Seven missions, one night

  1. Sign the leaseName the venue, set its size and pick the building.
  2. Place the nine stopsLay out a guest's path from the sidewalk to the exit.
  3. Every stop is a saleDecide what each stop sells, then run the night.
  4. Can they see?Check the sightlines from every corner of the floor.
  5. What the band seesLoad-in, green room, storage and the sound desk.
  6. Three objectionsThe touring production manager hands you three problems to fix.
  7. Signature momentName the one thing a guest will tell a friend about.

This is not a right-or-wrong exercise. It gives you realistic reference points and shows you the trade-offs, so the floor plan in your pitch answers the patron, the band and the P&L at once, and so you can say where every number came from.

One person opens the venue. Everyone else joins it with the venue code. The whole team then works on the same plan on their own devices and sees every change live.

Opening the venue?

Joining a teammate?

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